From the moment I called Excel Doors, I experienced professional and helpful customer service. The customer service rep who answered my call was willing to squeeze me in the same day, but since it wasn't an emergency, I opted for Monday, so their tech wasn't stuck on a call at 6pm on a Friday night. Today, Everrett arrived for my service call at the beginning of my appointment window and quickly diagnosed the problem. He fixed the issue, then adjusted my door so that it properly sealed with the floor when it closed. I really appreciate the fast, friendly, and efficient service that Excel Doors provided when my garage door opener took a holiday. If you're in the Stafford County or surrounding area - highly encourage you to call Excel Doors!